Work
UI & UX
Product Design
REX Homes
Prism
Client
REX Homes
Prism is a user interface that provides contact center agents with the ability to view contextual customer data while handling inbound and/or outbound communications with a customer.
Contact center agents need a way to better handle customer communications across various channels.
Why? Because it decreases lag time and increases efficiency.
The first step in improving any process is to identify the pain points. Ultimately the question becomes, how might we design a platform that...
- Supports the varying skill levels of our workforce
- Captures all of our customer needs
- Has a contextually aware interface
- Works not only today but for all the future tomorrows
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